Terms & Conditions

1. Scope

These terms apply to:

• The Lash Muse website
• Appointment requests
• Confirmed lash bookings
• Standard appointments and Priority Hours
• VIP At-Home Service

2. Booking acceptance

A booking is confirmed only after the required minimum deposit has been received and the appointment has been accepted or confirmed through the booking system or directly by The Lash Muse.

A WhatsApp enquiry alone is not a confirmed appointment.

3. Agreement to these terms

By completing and confirming a booking, the client acknowledges that they have read and agree to these Terms & Conditions and the Privacy Policy.

Merely visiting this website does not mean a visitor has accepted every booking term.

4. Deposit

A minimum €20 deposit is required to secure an appointment.

• A higher deposit may apply only when clearly shown during booking
• The appointment is not secured until the required deposit is received
• Deposits are generally non-refundable for customer cancellation
• Deposits are not refunded for arrival more than five minutes late or a no-show
• A refund remains available where applicable law requires it
• If The Lash Muse cancels and cannot provide a suitable alternative, the deposit should be refunded or another remedy agreed

5. Late arrival

A maximum grace period of five minutes applies. After five minutes, the appointment may be cancelled and no refund will be issued.

6. No-show

A client who does not attend the confirmed appointment is treated as a no-show. No-show payments and deposits are not refunded.

7. Rescheduling and cancellations

Clients should contact The Lash Muse as early as possible.

• Rescheduling is subject to availability
• Moving a deposit to another date is not guaranteed
• Requests are assessed individually
• Any agreed new date must be confirmed

8. Prices

Current prices are shown on the website.

• Additional charges must be shown before booking confirmation
• Prices may be updated for future bookings
• A later price change does not alter an already confirmed booking unless both parties agree
• Obvious pricing or technical errors may be corrected before confirmation

9. Priority Hours

Priority Hours are standard appointments scheduled between 06:00–08:00 or 19:00–21:00 and include an additional €30 charge.

• They depend on availability
• They apply only to standard appointments
• They are not combined with VIP At-Home Service

10. VIP At-Home Service

VIP At-Home Service costs an additional €100 per person.

• It is available in Antwerp
• Date and time are arranged in advance
• The customer must provide a suitable and safe environment
• Priority Hours are not added to VIP bookings
• Access or scheduling difficulties must be communicated in advance

11. Appointment location

The public area for standard appointments is Antwerp Central Station.

• The exact standard appointment location is private
• Exact details are shared after confirmation
• Appointment details do not grant permission to publish or distribute a private address
• VIP service takes place at the agreed suitable location in Antwerp

12. Client responsibilities and suitability

Clients should:

• Arrive on time and follow preparation instructions
• Communicate anything that may affect safe delivery of the service
• Provide accurate booking information
• Avoid abusive, threatening, discriminatory, or unsafe behaviour
• Provide a suitable environment for a VIP visit

The Lash Muse may refuse, stop, or reschedule a service when proceeding would be unsafe or inappropriate. This does not involve making a medical diagnosis.

13. Expected results

Reference photographs are inspiration rather than a guarantee of an identical result.

• The final appearance may depend on natural lashes
• The selected style and service suitability may affect the result
• The intended look should be discussed before the service begins

14. Complaints and remedies

Any concern should be reported as soon as reasonably possible, with photographs or other relevant information where appropriate.

• Each concern is reviewed individually
• Further information or an opportunity to inspect the result may be requested
• A correction, rescheduling, credit, partial refund, full refund, or another reasonable solution may be offered where appropriate
• The owner selects the appropriate remedy after reviewing the circumstances
• A discretionary remedy does not create an automatic right to the same remedy in future
• The owner’s discretion remains subject to applicable law and consumer rights

Nothing in these terms removes rights that cannot legally be excluded.

15. Photos and recordings

Client photographs and videos may be used publicly only with separate permission. Accepting these terms is not automatic social-media consent.

16. Website availability and errors

Reasonable efforts are made to keep the website accurate.

• The website may occasionally be unavailable for maintenance
• Obvious typographical or technical errors may be corrected
• Service and pricing information will be kept as accurate as reasonably possible

17. Changes to these terms

Terms may be updated for future bookings.

• The version shown when a booking is completed applies to that booking, subject to applicable law
• The update date shown on this page identifies the current published version